Refund and Returns Policy for Conachlnie

Effective Date: January 4, 2025

At Conachlnie, we aim to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we are here to help guide you through our refund and return process. Please read the following policy carefully for detailed information on how to return or exchange products.

1. Return Eligibility

We accept returns for most products purchased from Conachlnie, subject to the following conditions:

  • The item must be returned within 30 days of the original purchase date.
  • The item must be in new, unused, and resellable condition, with all original packaging, tags, and accessories included.
  • Certain items are not eligible for return, including but not limited to:
    • Opened electronics (such as smartphones, tablets, or laptops) for which the seal has been broken.
    • Personalized or customized items.
    • Gift cards, downloadable software, or digital content.
    • Items damaged due to misuse, improper handling, or accidental damage.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@conachlnie.com or call us at 405-220-5112. Please provide your order number, details of the product you wish to return, and the reason for the return.

  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number. This is necessary to process your return.

  3. Prepare the Return: Securely pack the item in its original packaging, including all accessories, manuals, and parts. Ensure the RMA number is included in the return package.

  4. Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect product). We recommend using a trackable shipping service to ensure the safe return of your item.

  5. Return Address: Once you receive the RMA number, ship the product to the following address:

    Conachlnie Returns Department

    250 Musgrave Street

    Clinton, Oklahoma, United States

    (Include your RMA number on the package.)

3. Refund Process

Once your returned item is received and inspected, we will process your refund. Please allow 5-7 business days for the inspection and processing of returns.

  • Refund Method: Refunds will be issued in the original form of payment used for the purchase. If you paid by credit card, the refund will be credited back to your card. If you paid via PayPal, the refund will be credited back to your PayPal account.

  • Partial Refunds: If the item is returned in a used or damaged condition, we reserve the right to issue a partial refund based on the condition of the item.

  • Processing Time: Refunds may take up to 10 business days to appear on your statement, depending on your bank or payment processor.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product. The new order will be subject to our regular terms and conditions.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receipt of your order. We will assist you in processing a return or exchange for the same product or a full refund. Please provide us with the following:

  • Your order number.
  • A description of the issue and the damage (if applicable).
  • Photographs of the damaged or defective item.

We will cover the return shipping costs for defective or damaged products and arrange for a replacement or refund.

6. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Gift cards.
  • Downloadable software and digital content.
  • Opened personal hygiene products, such as earphones or headphones (if the seal is broken).
  • Custom-made or personalized items.

Please carefully review your order before purchasing to ensure you are selecting the correct product.

7. Restocking Fees

In some cases, a restocking fee of up to 15% may apply to returns of opened or used items. The restocking fee will be deducted from your refund amount.

8. Final Sale Items

Items marked as Final Sale or Clearance cannot be returned or exchanged. These items are clearly marked on the product page and during the checkout process.

9. International Returns

If you are returning an item from outside the United States, the return shipping costs are the responsibility of the customer. Please also ensure that you follow any customs regulations to avoid delays in processing your return.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please don’t hesitate to contact us:

Thank you for shopping with Conachlnie. We are committed to ensuring your satisfaction with every purchase!

This Refund and Returns Policy has been designed to be clear and straightforward, ensuring transparency in the return process for your customers. It outlines the conditions for returns, how customers can initiate a return, the timeline for refunds, and how we handle defective items. Let me know if you need further adjustments or additional details!