Return & Refund Policy – Conachlnie

Effective Date: February 19, 2025

At Conachlnie, we strive to ensure your satisfaction with every purchase. If for any reason you’re not completely satisfied with your order, we offer a simple and hassle-free return and refund policy. Please read through the terms below for full details.

1. Return Policy 🔄

We offer 30-day returns for most items, ensuring that you have enough time to evaluate your purchase.

A. Conditions for Returns

To qualify for a return, the following conditions must be met:

  • The product must be returned within 30 days from the date of delivery.
  • The item must be in new, unused, and resalable condition.
  • The product must be returned with all original packaging, accessories, and documents.
  • Proof of purchase or order confirmation is required.

B. Non-Returnable Items

The following items cannot be returned:

  • Opened or used electronics (such as smartphones, laptops, tablets, etc.).
  • Personalized or custom-made products.
  • Gift cards, downloadable software, or digital content.
  • Hygiene-related products (such as headphones, earbuds, or certain home appliances).

C. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@conachlnie.com to request a Return Authorization Number (RAN).
  2. Prepare the Return: Pack the item securely with all original materials and include the RAN on the return label.
  3. Ship the Item: Send the package to the address provided by our customer support team. Please note: You will be responsible for return shipping fees unless the return is due to a defective or incorrect item.

2. Refund Policy 💵

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

A. Refund Process

  • Defective or Incorrect Items: If you received a defective or incorrect item, you are eligible for a full refund or exchange at no additional cost.
  • Change of Mind: If you return an item because you changed your mind or no longer need it, we will issue a refund minus any shipping fees (if applicable).
  • Restocking Fee: A 15% restocking fee may apply to certain electronics or high-demand items, which will be deducted from your refund.

3. Exchanges 🔁

If you wish to exchange a product for a different size, color, or model, we recommend following our return process to return the original item and placing a new order for the exchange. Exchanges are subject to availability.

4. Damaged or Defective Items 🚨

If your product arrives damaged or defective, please follow these steps:

  1. Contact Us Immediately: Notify our customer service team at info@conachlnie.com within 48 hours of receiving the item.
  2. Provide Evidence: Submit photos or videos of the damage or defect to help us assess the issue.
  3. Return Instructions: We will provide you with return instructions and a prepaid shipping label for the return.

Once we verify the issue, we will offer a refund, exchange, or replacement at no cost to you.

5. Shipping Costs 🚚

  • Return Shipping: The cost of return shipping is generally non-refundable, unless the return is due to a defective or incorrect item.
  • Original Shipping Charges: If the return is due to a change of mind or a non-defective product, the original shipping charges will be deducted from your refund.

6. Contact Us 📞

If you have any questions or need assistance with a return, refund, or exchange, please contact our customer support team:

📍 Location: Clinton, Oklahoma
📞 Phone: 405-220-5112
📧 Email: info@conachlnie.com
🌐 Website: https://conachlnie.com

We aim to provide a hassle-free return and refund experience so that you can shop with confidence. Thank you for choosing Conachlnie, where innovation meets excellence! 🚀